Refund policy

RETURNS, EXCHANGES, AND REFUNDS

Returns are accepted as long as they do not exceed 7 days of delivery of the item. However, all items returned should be unworn in all original packaging and the return postage be paid by the returner.

A $6.95 restocking fee is applied to all returns/exchanges.
**Promotional/sale items are not eligible for returns. ALL SALES ARE FINAL.

**All returns must have pre-approval by emailing info@hellolovekids.com. Returns sent without approval are subject to refusal.**

Exchanges are processed as returns. Return the item wanting to be exchanged and purchase in the new style or size. Sizes and styles sell out fast, so it's best to purchase as soon as possible when wanting a new size.

Refunds may take up to 14 business days, depending on the system you used to pay with. Please contact us if it has been more than 14 days business days.

 What is your full return policy?
All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval, given the following conditions:
Exclusions apply to promotional (free) items.
Request(s) for returns are accepted within 7 working days from delivery.
All items must be returned in their delivered state, along with all of its parts and tags.
Damaged/defective/wrong items may be exchanged, depending on approval.
Cancellation of items/orders may be made prior to the completion of orders. Cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase, must get approval. There is a 10% restocking fee for any cancellations once the order has been placed. Orders that have been processed are not eligible for cancellation.
The return shipping postage will solely be the responsibility of the buyer.
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of Hello, Love.
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
Any change of addresses are subjected to approval and orders that are shipped/completed are strictly non-editable.
Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. We are not liable for the inaccuracy of address as provided by the buyer.

Hello, Love is not responsible for stolen or missing items. Please be sure to ship to a secure address. Please contact your carrier for further help.